Mystery Delegates Services(MDS) is a division of Business Support Service of HOSTEC. The main focus of MDS is on Quality Compliance, Guest Satisfaction, Integrity Audits, Cash Sales Test, Retail Sales & Shelf Audits. HOSTEC provides the Mystery Delegates Services primarily for Hospitality and Retail Sectors. HOSTEC uses one of the most complex methodologies to collect data to reveal valuable insight to clients. Mystery Delegates Services(MDS) is a mystery shopper service provided by HOSTEC incorporated with latest technology online reporting and content management solutions. HOSTEC is a company Established in Year 2011 focusing in hospitality services and trade which is founded and managed by Hospitality industry professionals having over 2 decades of experience in various areas of Hospitality sectors.
The team of Mystery Delegates Services(MDS) consist of professionals who had held previously or are currently holding senior positions in the hospitality industry. Our delegates understand the nature of business which makes us different and adds value to every assignment. Mystery Delegates Services Platform is built with latest technology which provides state of the art options for data collection, quality control, reporting and dashboard analysis. The back-end system and the mobile app of MDS is capable of recording live interview with audio and media functionality directly from the app, recording of conversations, uploading of on-site photos and videos. Furthermore, we provide access to a wide range of survey reports such as scoring, statistical, drill-down, customized etc.
HOSTEC has developed many approaches that can be adapted when conducting Mystery Delegates Services. MDS consults with clients to understand their requirements in detail and ensure timely delivery of services and results. HOSTEC uses one of the most complex methodologies to collect data to reveal valuable insight to clients. Mystery Delegates Services provide total solutions like;
- Mystery Delegates Services - Quality Audits
- Mystery Delegates Services - Integrity Audits
- Control Self Assessments (CSA)
- Market Research
- Retail Audits
- Franchise Compliance Audits
- Liquor and Tobacco Audits
We manage Mystery Delegates Services in a streamlined way and offer our clients added benefits such as automated notifications, customized online dashboards with live reports and a dedicated Client Portal. Our Delegates/Shoppers are able to collect data anytime, anywhere using the MDS App, in offline mode as well.